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About
Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]
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Speaking at:
IIR's Mobile CRM, Bupadest, Dec 2008
Telecoms CRM, CEM and User Experience 2008
Linkblog
Photos
links for 2008-10-20
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Software projects have lived in the future more than in the present for as long as I remember. I'll argue that it pays to be ready for what comes next - when you know what comes next. Alas, more often it's about "what if we need this and that". No, you won't need most of it.
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