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notes and views on crm, social media, and the human side of information technology

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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
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links for 2008-10-03

• Wendong’s Smart Phone Weblog » T-Mobile’s new App Store: huge disappointment
  Carriers still miss those days when they have a near-absolute control over the whole delivery chain. I'd hope that T-Mobile would wisen up quickly.
  (tags: mobile software business+models tmobile)

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