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About
Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]
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Speaking at:
IIR's Mobile CRM, Bupadest, Dec 2008
Telecoms CRM, CEM and User Experience 2008
Linkblog
Photos
links for 2008-09-30
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Berlin is close, I might be going.
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I hope! Assuming it can attract as many developers as the iPhone, and assuming it doesn't have to be a "sex object" to be successful, how quickly can it get "mainstream" customers without going on a carrier offensive as iPhone did with 3G? Bets are still open.
links for 2008-09-29
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A couple of hints about what the revenue model of Android apps might be. Will it come down to ads, and more ads? Given Google's obvious interests, it might - but then, what works on the internet does not translate well on the mobile side.
Apple’s way isn’t the only way
Dare Obasanjo made an excellent argument about user experience and the open ecosystem can fail when it doesn’t deliver that. It was particularly painful for me to read and acknowledge. Openness is a virtue but virtue alone doesn’t make a viable business model.
Developers go where the users are. Users go where they can get the best user experience for the right price. Openness of the platform only helps if it improves the user experience, thus attracting more users and reinforcing the virtuous cycle.
He then goes on and compares the Windows Mobile way of installing software versus the iPhone way. Needless to say, Windows gets quite a beating.
As someone who has recently had his WinMo smartphone go nuts to a point it had to be re-flashed, I am not blinds to the faults of the platform. Neither am I turning my head away from the unfulfilled promises of the Linux-based handsets. It’s bad.
Is the Apple model worth following, then? Should Google play their game with Android?
I believe not. Though mobile phones are not PCs (and Windows Mobile fails most when it makes you think differently), they are not iPods either. They fall somewhere in between. So it’s OK if they are married to laptops for the purpose of installing software and/or maintenance - as long as the guy manning the laptop doesn’t have to do much thinking.
It’s the platform’s jobs to make that marriage a success. Everything else can be left to developers. And they will come if that experience makes sense. If Android or any other platform can start making sense, I don’t see why it wouldn’t attract its share of hearts and minds.
links for 2008-09-25
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In an ideal world, we'd all be building things we want and there would be no need to find out what others want from it. Before that happens, we'll be gathering requirements, bullshit or not. In the enterprise space, that is.
links for 2008-09-21
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A thoughtful analysis of the mobile space we live in. Open and closed ecosystems will co-exist - they are serving different constituencies.
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