notes and views on crm, social media, and the human side of information technology

Quote of the day

A commercial company’s ability to innovate is inversely proportional to its proclivity to publicly release conceptual products. - Kontra

Certainly a well-pointed argument. I would think, though, that creating conceptual products is a way of having your engineers and designers release their frustrations from the innovation race where every victory is hard-fought yet short-lived.

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