notes and views on crm, social media, and the human side of information technology

Maybe CRM *can* save your soul

I am speaking about the “customer ecosystem” tomorrow. It’s a Telco event here in Prague. My talk isn’t Telco-specific but then, anybody can benefit from opening up a little, except perhaps prisons.

Soul-less businesses stand no chance in this brave new world. Just look at the beating AP gets for its ridiculous attempt to charge bloggers quoting its stuff. It’s time to cut those neckties and get real, folks.

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June 18, 2008 | Filed Under Me & You, But Mostly Me, Rants 

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