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notes and views on crm, social media, and the human side of information technology

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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
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Doc Searls on VRM

Doc Searls explaining VRM to a Telco crowd at Mobile Monday in Netherlands:

Worth watching. CRM 2.0 and VRM aren’t neither synonymous nor adversarial but complementary, and I am glad to see that both camps are finally coming together.

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