Doc Searls on VRM
Doc Searls explaining VRM to a Telco crowd at Mobile Monday in Netherlands:
Worth watching. CRM 2.0 and VRM aren’t neither synonymous nor adversarial but complementary, and I am glad to see that both camps are finally coming together.
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IIR's Mobile CRM, Bupadest, Dec 2008
Telecoms CRM, CEM and User Experience 2008



