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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

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Quote of the day

An excellent sales pitch by Garr Reynolds promoting his friend’s book, Dan Pink’s The Adventures of Johnny Bunko: The Last Career Guide You’ll Ever Need:

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It’s one of those things that sound totally natural and obvious until you find yourself wishing you’ve read it and lived by it since you left high school.

Highly recommended.

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