Quote of the day
Adriana nails it with this analogy of user-centric vs user-driven design:
I would argue that there is room for both. Sometime I am up for a culinary adventure and want to do it my way. Other times I just want to eat that damn salad. The important thing is, do I have this choice?
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IIR's Mobile CRM, Bupadest, Dec 2008
Telecoms CRM, CEM and User Experience 2008




