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notes and views on crm, social media, and the human side of information technology

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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
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links for 2008-04-15

• CRM News: Blogosphere: VRM: Consumers Take Control
  Good intro to VRM and what it could do. I am bit concerned about the number of committees, however. Hope this won’t end with debates.
  (tags: vrm crm)

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