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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

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Video-quote of the day

Check out this presentation by Neighborhood America:

It’s sort-of a pre-enlightement peek into what the “2.0 experience” is all about, but good and solid for the un-initiated. And no, there’s nobody singing Kumbaya.

(via Paul Greenberg)

Additional reading

• Why CRM won’t save your soul
• Starbucks and its idea pond
• Will “Authenticity” be as misunderstood as the “Experience Economy”?

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