• Home
• Archived punditry
• What I do
• 

notes and views on crm, social media, and the human side of information technology

• About

  

  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
  • 
  

Linkblog

Photos

www.flickr.com

This is a Flickr badge showing public photos from tee.kay. Make your own badge here.

“The Road To CRM 2.0″ wiki

Interested in merging of social media and CRM? I’ve uploaded my “CRM 101″ talk that I gave at the IIR event in Amsterdam this week, plus supporting materials, on a wiki that I am making public - in the spirit of open source, etc. If you’ve been at this for some time, it will be familiar to you; I am not shattering the Earth here, yet.

Comments & ideas welcome.

Additional reading

• “Channels” are none of the customer’s concern
• Walking the extra mile is a must
• CRM 2.0 isn’t like holding hands and smelling flowers

comments

• One man's microISV

  
  Playground - an on-demand business productivity tool focused on getting the right things done.
  Get your FREE beta account!

• Recently featured

  • links for 2008-11-20
  • Game on
  • links for 2008-11-13
  • links for 2008-11-10
  • links for 2008-11-09

• Stay in touch

  • subscribe in a reader
  • get updates by e-mail

• Blogroll

  • Adriana
  • Beagle Research Group
  • Forthcoming
  • Hugh McLeod
  • Nicolas Carr
  • Paul Greenberg
  • Presentation Zen
  • ProjectVRM Blog
  • RedMonk - Cote
  • Seth Godin

Promotion