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notes and views on crm, social media, and the human side of information technology

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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
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Global cooling in Amsterdam

Going to Amsterdam tomorrow, checked the weather forecast via checkmytrip.com, and look what I got:

Leaving on Wednesday, not sure if I can make it though…

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