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notes and views on crm, social media, and the human side of information technology

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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
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links for 2008-02-24

• Social marketing vs. social media marketing

  (tags: social+media marketing)

• Implementing Mobile Web 2.0 – The eleven architectures of Mobile Web 2.0

  (tags: mobile web2.0 mashup architecture)

• You Cannot Advertise Your Way To Greatness

  Yes, you can advertise your way to greatness, but once you are there, what to do next? More advertising?

  (tags: brand marketing advertising greatness ronshevlin)

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