• Home
• Archived punditry
• Who I Am
• 

notes and views on crm, social media, and the human side of information technology

• About

  

  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • Telecoms CRM, CEM and User Experience 2008
  • 
  

• Travel

Linkblog

Photos

www.flickr.com

This is a Flickr badge showing public photos from tee.kay. Make your own badge here.

links for 2008-02-20

• Debunking Marketing Myths: Single View Of A Customer
  Ron Shevlin de-composing the dangerous Holy Grail of the Single View Of A Customer (aka we know more about you than we should, yet it’s not helping us serve you any better).
  (tags: crm customer+view fallacy)
• Wireless Wanders » Blog Archive » Social network - *the* platform for Mobile 2.0?
  Sure, mobile operators already *are* social networks in a way, they just don’t know it.
  (tags: mobile platform socialnetworking facebook)

Additional reading

• No Related Post

comments

• Recently featured

  • links for 2008-09-30
  • links for 2008-09-29
  • Apple’s way isn’t the only way
  • links for 2008-09-25
  • links for 2008-09-21

• Stay in touch

  • subscribe in a reader
  • get updates by e-mail

• Blogroll

  • Adriana
  • Beagle Research Group
  • Forthcoming
  • Hugh McLeod
  • Nicolas Carr
  • Paul Greenberg
  • Presentation Zen
  • ProjectVRM Blog
  • RedMonk - Cote
  • Seth Godin

Promotion