notes and views on crm, social media, and the human side of information technology

Demographics aren’t what they used to be

Are operators going to get this, some day?

“So, why do Web 2.0 services work? Because they mirror the user’s social graph and focus on user generated content (UGC is a form of communication). In contrast, the mobile services do not in most cases. All your friends are not on the same Operator – you don’t live your life like that! Since mobile services are not interoperable(excluding voice and SMS) – they do not reflect the social graph.” - ajit @ Open Gardens

(But the same really applies to online communities - hence the need for inter-operability between all the facebooks of the world. I am more and more pained every time I ponder asking my friends to confirm me as their friend, again, when I sign up for yet another service.)

February 17, 2008 | Filed Under Links and Quotes, Rants 

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