notes and views on crm, social media, and the human side of information technology

Quote of the day

Not so familiar to me since Southwest does not operate in Czechia:

That’s the real power of corporate culture: When you’re distinctive in the workplace, it allows you to be disruptive in the marketplace. There is an iron-clad connection between how your organization competes and why and how your people collaborate. So the next time someone dismisses corporate culture as fuzzy, or soft, or not “real” business, point them to Southwest Airlines, which continues to thrive in the worst business in the history of business. And suggest that they report to work the next day in high heels and a pink dress. [emphasis mine]

(by Bill Taylor - commenting on original NYT article)

PS Although when I gave it a second thought, I could imagine a cross-dressing boss as the ultimate tumor of the Dilbertian corporate “culture” (as in “Hawaiian shirt day” from Office Space), which may not be Southwest’s case; all things considered, what the CEO does and how he behaves has little to no relevance to what it really is like to work in that particular company; what really matters is whether or not you can cross-dress, and not just on Halloween. (Not that I would want to, obviously… :-)

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February 13, 2008 | Filed Under Links and Quotes, Rants 

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