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notes and views on crm, social media, and the human side of information technology

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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
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links for 2008-02-06

• Brand Autopsy: Howard Schultz Must Blog
  No, not everyone should blog. I suppose Mr Shultz knows why he doesn’t. Too bad.
  (tags: starbucks howardschultz opinion blogging)
• Google Android - a sneak preview | Reg Developer
  A fascinating look at the underlying technologies of open-platform smartphones based on Google Android.
  (tags: android google mobile platform)

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