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notes and views on crm, social media, and the human side of information technology

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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
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links for 2008-02-05

• Breaking News: Loyalty Programs Don’t Lead to Loyalty. Duh! | CustomerThink
  I will be speaking at a CRM conference soon, so you’ll be seeing more of these
  (tags: crm loyalty)
• VRM Workshop Feb2008 » SlideShare
  A fairly short but informative primer on VRM by Chris Carfi
  (tags: vrm presentation)
• Can We Control What We Don’t Understand?
  (tags: crm control community)

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