Happy 2008!
All the best into 2008 to all my readers!
While I don’t play the predictions game all that often, I’llnot make an exception today and instead just say I wish for some of the following to materialize:
- the social-everything frenzy to cool off a little; just get a life, everybody
- consumerish web (insert version number here) tools getting traction in the enterprise and sexifying the IT ecosystem; there’s no reason we shouldn’t demand the same attention to usability and design as employees
- the offline following the online in enabling user-driven consumer experiences preferably in sectors that are still deeply rooted in the 20th (or, in same cases, the 19th) century; end of the smallprint slavery
This blog is going to a bit more crm-ish and a little less about software as I am moving that stuff to a soon-to-be-launched site. I’ll keep you posted. For now, have a great year, everybody!
Additional reading
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IIR's Mobile CRM, Bupadest, Dec 2008
Telecoms CRM, CEM and User Experience 2008




