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notes and views on crm, social media, and the human side of information technology

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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

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  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
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links for 2007-05-16

• Robert McLaws: Windows Vista Edition : Microsoft Is Not Suing OSS, So Relax
  A much-needed sober look at the Microsoft’s “taking on the free world”.
  (tags: microsoft open-source patents)

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