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notes and views on crm, social media, and the human side of information technology

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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
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links for 2007-04-24

• Enter The JBoss Matrix
  Creating sensible business models for OSS
  (tags: opensource jboss business+models oss)
• Escape from Cubicle Nation
  Never be boring - if you have to piss off some to enthuse others, by all means do it!
  (tags: business controversy startup entrepreneurship)
• Giles Bowkett: Economics 101 for Web 2.0+
  Not a particularly polite reply to Hugh McLeod’s question about where are all the open-source billionaires but it rings true nevertheless
  (tags: opensource gapingvoid giles+bowkett)

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