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notes and views on crm, social media, and the human side of information technology

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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
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links for 2007-04-07

• Microsoft is Dead
  I disagree to the extent that desktop isn’t as irrelevant as the Web 2.0 crowd would like us to believe, but the basic premise - there are new predators casting a “shadow over the software world”, namely Google - is correct. Microsoft has become another b
  (tags: microsoft google software essays paul+graham)
• Returning to Macintosh
  I like the passion of this thing, even though I’ve never used a Mac.
  (tags: apple imac macintosh)

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