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notes and views on crm, social media, and the human side of information technology

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  Notes and views on CRM, open business models, and what the Web means for customer relationships. [more]

• Speaking at:

  • IIR's Mobile CRM, Bupadest, Dec 2008
  • Telecoms CRM, CEM and User Experience 2008
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Quote of the Day

“First Coffee is of the belief that customers don’t particularly want to be managed. Any customers who enjoy being managed please do write in.” - David Sims @ First Coffee

Heh.

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